OPD Mon - Sat 8.00AM - 3.00PM | OT Mon - Sat 4.30PM - 8.00PM

Helpline: +91-98155-30812

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OPD Mon - Sat 8.00AM - 3.00PM | OT Mon - Sat 4.30PM - 8.00PM

Helpline: +91-98155-30812

Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Privacy Policy

Last updated: July 16, 2025

Dhami Eye Care Hospital (“We,” “Us,” “Our”) respects your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service (https://www.dhamieyehospital.com) or related mobile apps (collectively, “Service”). By using the Service, you consent to the data practices described in this policy.

⁠Information We Collect

a) Personal Information You Provide
  • Name, email address, phone number
  • Account details when you register
  • User-generated content such as feedback or queries
b) Usage and Device Data (automatically collected)
  • IP address, browser type, device identifiers, location
  • Pages visited, session duration, app usage patterns
c) Cookies and Tracking Technologies
  • Cookies, web beacons, pixels, tags
  • Types used: Essential, Functional, Analytics, and optionally Advertising (with your consent)
  • You can manage or disable cookies in your browser/app settings (note: disabling essential cookies may affect functionality)

How We Use Personal Information

  • Provide, maintain, and improve our Service
  • Manage user accounts and authenticate users
  • Communicate with you via email, SMS, or app notifications
  • Provide news, promotions (with opt-out options)
  • Process appointments, payments, and service requests
  • Support business needs like mergers, compliance, and security
  • Analyze usage trends and marketing effectiveness

⁠Data Sharing and Disclosure

  • Service Providers: third parties helping with analytics, messaging, hosting
  • Affiliates: related companies under our control
  • Business Transfers: e.g., in case of mergers or acquisitions
  • Legal Requirements: to comply with laws, court orders, or safety needs
  • With Your Consent: for any other purposes

Data Retention and Transfer

  • We retain personal data only as long as necessary to fulfill the purposes outlined above
  • Usage data may be held longer for analytics or legal obligations
  • Data may be processed or stored outside India; we implement safeguards per applicable law

Your Rights

You may have the right to:
  • Access, correct, update, or delete your personal data
  • Withdraw consent where processing is based on consent
  • Restrict or object to certain data processing
  • Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at [email protected].

Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure—please use the Service responsibly.

⁠Children’s Privacy

Our Service is not directed at children under 13. We don’t knowingly collect their data. If you believe we have inadvertently collected a child’s data, please contact us, and we’ll delete it promptly.

⁠Links to Other Sites

Our Service may contain links to external websites. We are not responsible for their privacy practices. Please check their policies separately.

Changes to This Policy

We’ll update this policy when needed. Major changes will be notified via email or prominent notice. We suggest reviewing this page periodically.

Contact Us

If you have questions, concerns, or requests:

  • Email: [email protected]
  • Address: 81–82B, DMC Road, Kitchlu Nagar, Ludhiana, Punjab 141001, India
  • Phone: +91‑98155‑30812
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